Aarron Spinley
Credit SPINLEY.CO

When I wonder, did the marketing and customer experience people lose their mojo? There is an almost cheerleader culture in the ranks, where we repeat catchphrases, slogans, and mantras without stopping to think. It’s as if, someone ran off with our brain. Well, I beg to differ!

Do you like…

Prologue

Not many of my readers will know that I spent a portion of my career advising companies on risk. From tech risk consultancy, and later leading the business risk advisory practice at the world’s largest broker, running behavioural risk research (where I first fell in love with behavioural economics) …

Edward Norton in ‘Fight Club’. Credit 20th Century Fox (1999)

“The first rule of Fight Club is: you do not talk about Fight Club. The second rule of Fight Club is: you DO NOT talk about Fight Club!”

As the boards of organizations across industries as far afield as banking and insurance, to retail, media, utilities, and telco all grapple…

Credit: Gettys

If you’re a parent, you will have noticed those signs at playgrounds, telling oblivious children to “Play with Caution”. No one expects kids to read them of course. Such signs are erected mainly to ensure liabilities have been denied, or limited, and insurance premiums modeled down. …

Needy. It’s a word you’ve probably heard. You could have even used it yourself, in which case you’ll be imaginging a deeply insecure person who places undue pressure on relationships, usually as they look for acceptance or belonging.

The more cruel colloquialism, usually found in the world of dating, may…

Credit: BBC

So, get this. Three in four Australian consumers reckon that brands outright lie to them in marketing communications. Lie to them.

Kapow! Bam! Whacko! Smack! Boomfa!

But before we turn this into a 1960s re-run of Adam West’s Batman (look it up), let’s just all acknowledge: this is one heck…

Aarron Spinley

Growth & brand theory from a top 10 global thought leader (Thinkers360). SPINLEY.CO [Managing Editor of THE HEADWAY]

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